Privacy Policy

Last updated: 28 september, 2018

1. General
Please read this privacy policy (“Privacy Policy”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information. 
Where you provide us with your personal information in any of the ways described in this Privacy Policy, you agree that we may collect, store and use it: 
•    in order to perform our contractual obligations to you; 
•    based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking, direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or 
•    based on your consent, which you may withdraw at any time, as described in this Privacy Policy.
When switching to another language version of website you automatically agree with Privacy Policy of this language version of website, which can be examined by following the appropriate link on this website.
Please follow this link to read and understand our Cookie Policy: https://creagames.com/en/cookie_policy

2. Who we are
This Privacy Policy applies to all Products (online games and related applications and services) offered by Classwire Limited on its Websites (www.creagames.com/en), a company incorporated in Cyprus, registration number: HE 351251, registered address: 52, 1st April, 7600 Athienou, Larnaca, Cyprus.

3. How we collect information
We collect information about you and any other party whose details you provide to us when you: 
•    register to use our Websites or Products; 
•    execute in-game purchases using our Websites and online games; 
•    provide your contact details to us when applying to support services; 
•    complete online forms, take part in surveys, post on our message boards, post any blogs;
•    interact with us using social media; and
•    contact us offline, for example by telephone, fax, SMS, email or post.

4. What information we collect
We may collect the following information:
•    Login
•    Email
•    IP address
•    History and methods of payments
•    Mobile phone number (optional)
•    City
•    ID in social networks
•    Name and Date of birth (optional)
•    Browser version
•    Operating system version
•    Screen resolution
•    User’s language

5. How we use your information
We use your information to:
•    compare information for accuracy;
•    provide, maintain, protect and improve any products and information that you have requested from us;
•    manage and administer your use of products you have asked us to provide;
•    manage our relationship with you (for example, customer services and support activities);
•    monitor, measure, improve and protect our content, Websites and Products and provide an enhanced, personal, user experience for you;
•    undertake internal testing of our website and products to test and improve their security, provision and performance; 
•    provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
•    detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights;
•    contact you to see if you would like to take part in our customer research (for example, feedback on your use of our Products);
•    to monitor, carry out statistical analysis and benchmarking;
•    deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of our Products. 
We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our Websites and Products you order from us or ask us about, and in order to meet our legal and regulatory obligations generally.
 
6. Sharing your information
We will not share your personal information with third parties or organizations, except in the following cases:
We may share your information in order to:
•    provide you with better Products, when your personal information is needed to provide you bonuses or additional services (such as special promotions, awards or in-game competitions). Such services and bonuses will be described in the news feed on our Websites. You will have the right to decide on your own whether to accept or refuse these services.
We may also share your information with:
•    our service providers and agents (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and those organizations we engage to help us send communications to you) so that they may help us to provide you with the products and information you have requested or which we believe is of interest to you;
•    third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries;
•    regulators to meet our legal and regulatory obligations;
•    law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
•    any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
•    any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
•    our own professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;
•    another organization if we sell or buy (or negotiate to sell or buy) any business or assets; 
•    another organization to whom we may transfer our agreement with you; and 
•    government departments where reporting is mandatory under applicable law.
We may share non-personally identifiable information about the use of our Websites and Products publicly or with third parties but this will not include information that can be used to identify you.

7. Links to other sites and social media
If you follow a link from our Websites to another site or service, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.
Our Websites and Products may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you. You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.

8. Purchase of in-game currency
When placing an order for the purchase of goods on out Websites with a bank card, you will be automatically redirected to the payment aggregate payment form.
All the data entered by you on the payment form of the processing center of the payment aggregator is fully protected in accordance with the requirements of the PCI DSS security standard. We receive information only about the payment you made.
An email about the authorization of the payment will be sent to the e-mail address you gave during registration.
You will be redirected back to our Website immediately after the payment is made. Processing of payment information can last from 5 seconds to several minutes.
In case of problems, including payment issues, please contact us at [email protected].

9. Your information and your rights
If you are based within the EEA (which means all the EU countries plus Norway, Iceland and Liechtenstein) or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:
•    the right to be told how we use your information and obtain access to your information;
•    the right to have your information rectified or erased or place restrictions on processing your information;
•    the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
•    where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
•    the right to object to any decisions based on the automated processing of your personal data, including profiling; and 
•    the right to lodge a complaint with the supervisory authority responsible for data protection matters. 
If you request a copy of your information you may be required to pay a statutory fee.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date. 
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our Website and Products.

Upon your request to [email protected] we will delete your personal information in accordance with the timeframes specified in the Agreement, unless European Union law or the applicable laws of a EU member state requires that we retain your personal information. We may delete your personal information six months after termination or expiration of the Agreement. We will retain your personal information for the duration of our relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with applicable laws and regulations.

10. Changes to our Privacy Policy
We may change this Privacy Policy from time to time. However, we will not reduce your rights under this Privacy Policy. We will always update this Privacy Policy on our Websites, so please try to read it when you visit the Websites (the ‘last updated’ reference tells you when we last updated this Privacy Policy).

11. Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.
We may use service providers based outside of the EEA to help us provide our Websites and Products to you, and this means that we may transfer your information to service providers outside the EEA for the purpose of providing our Products, advertising and services to you. 
We take steps to ensure that where your information is transferred outside of the EEA appropriate measures and controls in place to protect that information in accordance with applicable data protection laws and regulations.  
By using our Websites or Products or by interacting with us in the ways described in this Privacy Policy, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your information to be transferred outside the EEA you should not use our Websites or Products..

12. Security and storage of information
We will keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our Websites and Products or to other website, applications and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our Websites and Products, please keep this password safe – we will not share this password with anyone.

Further information
If you believe your account has been compromised or you have any queries about how we treat your information, the contents of this Privacy Policy, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please contact us at [email protected].